Zásady vrácení peněz

// RETURN_AND_REFUND_SPECIFICATION

1. 14-DAY RIGHT OF WITHDRAWAL (COOLING-OFF PERIOD)
• In accordance with European Union consumer legislation, you have the right to withdraw from the purchase contract within 14 calendar days from the day you (or a designated third party) receive the parcel, without stating any reason.

2. RETURN CONDITIONS & STANDARDS
To qualify for a full refund, returned items must comply with the following technical criteria:
• UNWORN & UNWASHED: The garment must be in pristine, brand-new condition with no signs of wear, odor, perfume, or cosmetic marks.
• ORIGINAL PACKAGING & LABELS: The item must be returned in its original packaging with all technical tags, labels, and serialization details intact.
• EXCLUSIONS: Items showing damage caused by improper handling, washing contrary to care instructions, or unauthorized alterations cannot be accepted.

3. RETURN INITIATION PROTOCOL
1. Dispatch an email to info@7312.world with the subject line: "RETURN REQUEST // ORDER #[YOUR_ORDER_NUMBER]".
2. Include your full name, order number, item(s) being returned, and reason (optional).
3. Select your preferred return method below:

RETURN OPTION A – PACKETA NETWORK (ALL EUROPEAN UNION DESTINATIONS):
• Pack the parcel securely and take it to any Packeta / Zásilkovna drop-off branch or authorized partner point across Europe.
• State our Return Code to the operator: 93059836
• The staff will automatically generate, print, and affix the return label to the package.

RETURN OPTION B – DIRECT COURIER & REST OF THE WORLD:
• Ship the parcel via a tracked postal or courier service directly to our central return hub:
David Poláček – 7312.world
Pilařská 471
763 31 Brumov-Bylnice
Czech Republic

* Direct in-person drop-offs are not supported.

4. RETURN SHIPPING COSTS
• The direct cost of returning the goods is borne by the customer, unless the return is caused by our error (damaged, defective, or incorrect item). For returns processed via the Packeta network, the return shipping fee will be deducted from your final refund amount.
• For Option B, we strongly advise using a tracked and insured shipping method. 7312 is not liable for packages lost or damaged in transit during return shipping.

5. REFUND PROCESSING TIMELINES
• Once the returned parcel is received at our facility, the item undergoes technical inspection within 3 to 5 business days.
• Following approval, your refund will be processed automatically to the original payment method used during checkout within 14 calendar days.
• Depending on your banking provider, funds may take an additional 2–5 business days to appear on your statement.
• Original shipping fees are non-refundable unless the return is due to an error on our part.

6. DEFECTIVE OR DAMAGED ITEMS (STATUTORY WARRANTY)
• All products are covered by statutory European warranty regulations for manufacturing defects (24 months).
• If an item arrives damaged or exhibits a manufacturing flaw, notify us within 48 hours of receipt at info@7312.world with attached photographic evidence. Defective items will be replaced or refunded in full, including return shipping expenses.

7. EXCHANGES
• Due to the limited nature and numbered serialization of our drops, direct exchanges are subject to current inventory. If the requested size is out of stock, a standard refund will be issued.

RETURN SUPPORT:
• Inquiries: info@7312.world