SUPPORT & FAQ
// 01_DISPATCH_AND_TRACKING
Orders are dispatched within 1 to 3 business days following payment verification. Deliveries across Czechia and Slovakia are fulfilled via Packeta (Zásilkovna). International EU shipments are dispatched with tracked express delivery.
Your personal tracking coordinate link will be transmitted directly to your email upon carrier handover.
// 02_RETURNS_AND_EXCHANGES
We maintain a 14-day return window from the date of physical delivery. Garments must remain unworn and in original condition with all technical tags attached.
To initiate a return, transmit a message via the form specifying your order reference.
// 03_PAYMENT_METHODS_AND_SECURITY
We accept payment cards (Visa, Mastercard), Apple Pay, Google Pay, and verified direct checkout methods.
All payment transactions are securely processed via the certified Shopify Payments gateway.
// 04_GARMENT_CARE_AND_MATERIALS
Constructed in Portugal from heavyweight 300 GSM 100% combed cotton. Wash inside-out at maximum 30°C on a gentle cycle. Do not tumble dry and do not iron directly onto 3D embroidery or prints.